Getting started
Signing in to your workspace, mandatory two-factor setup, backup codes, and your first steps in KnowledgeRetention.
Updated 2026-08-26
How do I sign in?
Go to your workspace address — <your-organization-id>.knowledgeretention.help — or start at the home page, click Sign in, and enter your organization ID. You can tick “Remember this organization on this device” to skip that step next time (don't use it on a shared computer), and use the bookmark button to save your workspace sign-in page.
Why am I forced to set up two-factor authentication?
Two-factor authentication (TOTP) is mandatory on every account, on every plan — security is never behind a paywall. On first sign-in you'll scan a QR code with any authenticator app (Google Authenticator, 1Password, Authy…) and receive one-time backup codes. Store the backup codes somewhere safe; each works once if you lose your device.
Can I sign in with Google?
Yes. Click “Continue with Google” on your workspace's sign-in page. Your Google account's email must match the email your organization invited (or the one you signed up with). Two-factor authentication still applies.