Plans & billing
KnowledgeRetention plans and pricing for nonprofits, what each tier includes, and how billing works.
Updated 2026-09-15
What do the plans include?
Every plan gets the same core: capture, sourced answers, export, review reminders, two-factor auth, unlimited members, and database-level isolation. What differs is how many roles you can capture. Founder — 1 captured role, $0 forever. Core — 3 IRS mandated minimum roles, $6/month or $60/year. Built for the three officer roles the IRS requires of a non-profit board: President, Secretary and Treasurer. We set those three up for you. Preferred — 7 captured roles, $8/month or $75/year, plus the handover flow, the break-glass continuity brief, and designated successor access. Community — unlimited captured roles, $12/month or $120/year, plus scheduled review calendars, the REST API, multiple admins, and priority support. All paid plans are open for self-serve purchase, monthly or annual.
What happens when I hit my role limit?
Creating the next role is refused outright — the limit is enforced in the database, not just in the interface. Nothing you already captured is ever removed or hidden when a limit changes: existing roles stay, you simply can't add another until you upgrade.
How do I report a bug or suggest something?
The 💬 Feedback button floats on every page of your workspace — pick a category, type, send. It goes straight to the team with the page you were on attached. Email works too: support@knowledgeretention.help.